To all our ORAH family,
We understand there is a lot of worry and some confusion regarding the coronavirus pandemic. We want to reassure you that our goal is to be open and available to care for your pets. We take your health and the health of our team very seriously and have implemented even more intense cleaning protocols for our public spaces. In an effort to keep everyone as safe and healthy as possible, we are observing the following guidelines:
1. If you or any member of your household meet the following criteria we WILL still care for your pets but we ask you to inform us ahead of time:
a.) If you’ve traveled out of the US or to a heavily affected area of the US in the last 14 days (Seattle area, Boston area, any cruise, any other region with known spreading cases of this coronavirus)
b.) If you have been exposed to anyone who has returned from China, Japan, Europe, South Korea, the UK, or Iran in the last 14 days, sick or not
c.) If you have symptoms of fever, dry cough, sore throat yourself
d.) If you have sick family members at home, particularly sick children
2. If you meet any of those criteria, we ask that you try to get a family member or friend to bring your pet in for needed services. Let us know when you call to schedule and we will determine a plan that might involve our staff collecting your pet from the car, in order to minimize human exposure in the building. Our staff will wear protective gear.
3. If you or your family is formally diagnosed with coronavirus and is quarantined at home, we of course request you put off any well-pet needs. If your pet is sick or injured, call us and let us know your situation so we can create the best plan.
4. You should have received an email from us this week about Airvet, a smartphone/tablet app that allows us to do remote connected care for some situations. If you are sick and would like to set up an appointment you can do from home for your pet, either see that email and download the app or call our office for assistance. (A remote visit is scheduled with one of our veterinarians, and consists of photos or video with a phone or video chat and costs $30.)
Thank you for following these guidelines. As always, if you have any questions or concerns, please call us for help.
-The Staff and Veterinarians at ORAH
Did you know that you can reach us at ORAH anytime? During business hours, call or text our hospital from your phone at (802) 223-7765 and we will get back to you ASAP. If you need to reach us after hours- use airvet to reach a vet or page the vet on call.
What is airvet?
Airvet is our new app that will allow you to video chat with one of our veterinarians for certain cases from the comfort of your home or on the go. It is meant to act as a platform for us to perform virtual exams in some cases, similar to those we perform in the hospital. We are excited to be able to provide connected care for your pets! This is not a text message service to ask the hospital general questions.
What is the difference between PetDesk and airvet?
You should use both! PetDesk is our loyalty rewards program that also allows you to schedule appointments, view your pet’s medical history, and request a medication refill. Airvet will not replace PetDesk- they both help us to be connected to you and your pets. Links to download below.
What kind of cases can benefit from airvet?
This service allows us to actually do a virtual vet visit! We see this as a great follow-up for behavior cases, skin infections, and after surgery consultations. As we become more fluent with this app in our practice we will add more features- talk about a fear-free experience with an ORAH veterinarian!
Can I use airvet after hours for emergencies?
Yes. Veterinarians are available for video chat 24/7 through the app (some are not ORAH vets but they are very well qualified to advise you). We still have our current pager system. The on-call doctor may recommend using this app to provide better care and advice.
How much does it cost?
Because these video chats with a veterinarian are meant to be similar to an exam that would be performed in the hospital the cost is $30. The plus is you can receive care for your pet from the comfort of your home, work, or on the go! In order to prescribe medications and make a diagnosis, we need to have seen your pet at ORAH previously.
How do I set up a request with a doctor?
In the app, you can request a specific ORAH veterinarian. However, if you do not get a timely reply, that veterinarian may be unavailable. Please reach out to us at 802-223-7765 (call or text).
I don’t have a smartphone. Can I still use airvet?
Unfortunately the app is only for apple and android phones. We will be sure to let everyone know if this platform becomes available on computers as well. All of our online pharmacy, website, and appointment request features can be accessed from a computer.
We are always happy to talk to you on the phone or in person! Thank you for being part of our ORAH family.