To all our ORAH family,
We understand there is a lot of worry and some confusion regarding the coronavirus pandemic. We want to reassure you that our goal is to be open and available to care for your pets. We take your health and the health of our team very seriously and have implemented even more intense cleaning protocols for our public spaces. In an effort to keep everyone as safe and healthy as possible, we are observing the following guidelines:
1. If you or any member of your household meet the following criteria we WILL still care for your pets but we ask you to inform us ahead of time:
a.) If you’ve traveled out of the US or to a heavily affected area of the US in the last 14 days (Seattle area, Boston area, any cruise, any other region with known spreading cases of this coronavirus)
b.) If you have been exposed to anyone who has returned from China, Japan, Europe, South Korea, the UK, or Iran in the last 14 days, sick or not
c.) If you have symptoms of fever, dry cough, sore throat yourself
d.) If you have sick family members at home, particularly sick children
2. If you meet any of those criteria, we ask that you try to get a family member or friend to bring your pet in for needed services. Let us know when you call to schedule and we will determine a plan that might involve our staff collecting your pet from the car, in order to minimize human exposure in the building. Our staff will wear protective gear.
3. If you or your family is formally diagnosed with coronavirus and is quarantined at home, we of course request you put off any well-pet needs. If your pet is sick or injured, call us and let us know your situation so we can create the best plan.
4. You should have received an email from us this week about Airvet, a smartphone/tablet app that allows us to do remote connected care for some situations. If you are sick and would like to set up an appointment you can do from home for your pet, either see that email and download the app or call our office for assistance. (A remote visit is scheduled with one of our veterinarians, and consists of photos or video with a phone or video chat and costs $30.)
Thank you for following these guidelines. As always, if you have any questions or concerns, please call us for help.
-The Staff and Veterinarians at ORAH